A few weeks ago I spent several days working with a private ambulance company on the Canadian prairies.  This company, which has been in business for about 40 years, has an impressive commitment to continuous quality improvement and improving outcomes and efficiencies.  During my time there, one of the senior leaders gave me a tour […]

I just completed an early morning Skype call with an entity in the UK – my first ever meeting with this client.  The focus of our initial meeting was really to set the stage for our upcoming coaching and mentoring relationship, but also to identify some of the critical items we need to accomplish during […]

I happen to be one of those baseball fans that is really only interested during the post season – and I guess in some ways that would raise the question as to whether or not I truly am a ball fan.  In any case, I’ve enjoyed watching some great Major League playoff action over the […]

Today is the second day of Mental Illness Awareness Week (MIAW) in Canada, and we might as well address an issue that is currently top of mind for many Canadian businesses this year.  Do you know that issues related to mental illness cost the Canadian economy over $50 billion per year, and of that, over […]